Your comfort is our priority
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What a beautiful hotel and the service was amazing! They quickly attended to our every need and by the end of the stay, Zumi was like family!! The rooms are spacious and the decor is very tasteful. It felt very European tucked into Houston's uptown that had many restaurant options right across the street. The food at Bar Remi was delicious and we took advantage of the tastefully decorated common areas to gather our 13 family members before and after meals. Highly recommend!!<br><em>(Translation failed - API error)</em>
If you're looking for an upscale hotel with fantastic service this is absolutely the place. Staff was friendly and cordial and were attentive to every request. Rooms are spacious and the beds are extremely comfortable. As a courtesy they provide free transportation within a 2-mile radius in the event that you want to visit local shops for the galleria.<br><em>(Translation failed - API error)</em>
A mix of feelings about this 5-star hotel. Upon arrival, we were dazzled by the tasteful décor, with beautiful paintings that began the experience we were about to have—the Western Experience. The room impressed us with its spaciousness, the bathroom, and the kitchen/coffee area. When we arrived, we received a tray with fruit and a lovely welcome note. While we waited for the rest of the group, we went downstairs to have a drink and something to eat. The espresso martini, the fries, and the meatballs were incredible! The next day, however, the experience started to change. When we went down for breakfast, we had to cancel it because it took more than 30 minutes to arrive and we had to leave for some commitments. That morning the service felt very slow and of poor quality. On the last night, when we returned to the hotel at 11:00 p.m., after having left the room at 10:00 a.m., we found everything exactly as we had left it—our room had never been cleaned. The towels were still on the floor, the sink had hair in it the entire time, and the area around the sink had not been wiped. This is not what you expect from a 5-star hotel—or perhaps it should have fewer stars? Additionally, the amenities were never restocked during our stay. The shampoo and hand cream, for example, were never replaced.<br><em>(Translation failed - API error)</em>
My colleague goes to Hotel Granduca (HG) for meetings and lunches, and after my time there last week, I can see why! The hotel is beautiful, old world, elegant, and classy. The team at HG are friendly and attentive, but never intrusive. The WiFi is strong and the accommodations provide great options for meetings or quiet work. The real treat came when lunch was served. We were provided with a gourmet meal at the prices of a quality but reasonably priced restaurant. The food was delicious, and as silly as it sounds, they do this crumbled crouton thing on their Caesar salad that adds that extra unique flavor and mouth feel that has stayed with me since I ate there. I can see why my colleague spends so much time there, and I hope to spend more time in the future. I know it's silly, but the restrooms are beautiful, and they have hand towels to dry your hands after you wash them. You just can't go back to paper towels after that.<br><em>(Translation failed - API error)</em>